“Rooms incredibly small. Some of the staff tended to be rude and unhelpful. Evening services including room service extremely limited and not as advertised, nor even really available. Every snack in the minibar contained peanuts 🤦‍♂️🤦‍♂️. Not five star and definitely not what I’d expect from the Sofitel. Avoid - there’s much better places in Berlin.”

“The good: The staff was great. The room was rather nice (we had a junior suite). Great views. Amazing location. The restaurant downstairs had amazing food (try the liver and/or the wienerschnitzel) and the warm and liquidy chocolate cake. Room service comes from the same kitchen and is equally good. The bad: A spa without a hot tub or pool and a sauna and steam room that didn't work. The staff really tried to help, but the saune a just sat there at 45°C and wouldn't budge. The steam room made lots of sounds, suggesting that steam was imminent, but alas, after 30 minutes we gave up on it. No USB ports in the room, requiring the use of adapters and converters. USB power ports should be a regular staple in all hotel rooms at this point. No sound system to plug your own devices into. The Odd: The bathroom has an odd layout with too many doors that get in each other's way. Not too bad though. Music boxes built into the wall. I kid you not - you pull on a string and music starts playing as the string retracts. One above each nightstand. Do with that what you will, but seemed like a German form of cute to me...”